Quality patient care and satisfaction is our number one priority. Our patients rave about their experiences with our staff and how much they love our facility. We consistently maintain an outstanding patient satisfaction rate of 98% or higher, but don't take our word for it read what our patients have to say.
My name is Lauren and this is my story…
After a year of suffering with lower back pain and seeing a number of doctors, I was diagnosed with a tumor attached to my spine and I needed surgery to remove it. I was only 15 years old and a sophomore in high school. It was at that time that I learned so many new words, words that I would continue to hear for the rest of my life. Those words include MRI, ependymoma, neurosurgeon, cerebral spinal fluid and Lafayette Surgical Specialty Hospital. I didn't realize just how much these words would become a part of my life.
I was referred to Dr. Thomas Bertuccini, who discussed my options with us. He recommended surgery to remove the tumor as soon as possible and he recommended LSSH. Since the hospital had only opened 8 months earlier we had not heard of it. Both my parents and I wanted to stay locally for the surgery and we did not have much time, so we trusted my doctor's recommendation and scheduled my surgery for two weeks later at LSSH.
My 10 hour surgery was done on September 14, 2004. My parents, grandmother, cousins and friends (at least 100 people in all) gathered that day. They were treated like family by the staff and were even given a private room for waiting because of the large number of people. My five day recovery stay was one I will never forget. The surgery was a success, and the nurses and staff were so professional and nice. They have become my friends, my mentors and it was then that I chose to pursue a career in Nursing.
Two years later when I was a Senior in high school, I was diagnosed with another tumor in my spinal canal. There was no doubt where I would choose to have my second surgery. The staff at LSSH had now become like family to me, and because of the amazing care I received on my first stay, I scheduled my second surgery at LSSH. By this time, all my family and friends referred to the LSSH as "Lauren's Hospital.” Once again, my visit there was awesome! I think the staff and nurses actually "spoiled” me.
I have been encouraged and inspired by all the medical professionals that I have met during the last six years. Today, I am a senior at the University of Louisiana at Lafayette majoring in Nursing. I still stop by to visit with my friends at LSSH and I hope to one day become an employee and work beside all the wonderful people there.
"We have come to LSSH on two different occasions for outpatient surgery. This is the best facility we have ever been to. Attention to small details like the pager system, private consultation rooms and a comfortable waiting area makes it extra nice."
"LSSH is the best hospital in Louisiana. We need more hospitals with a staff like yours. I was very pleased with my stay and treatment."
-- Annie R., Lafayette, LA
"I want to compliment the hospital for its cleanliness, and a staff that was extremely friendly, happy, helpful, and professional."
-- Karen F., Mamou, LA
"My stay at Lafayette Surgical Specialty Hospital was the best. Everyone was compassionate and professional. I only suffered minimal pain. The food was excellent; the hospital was very clean and orderly. I'm very particular about cleanliness and the hospital met even my tough standards. Everyone was so kind. God Bless.
-- Sharon E., Lafayette, LA
"You have an excellent staff. It is comforting to know that finally we have a hospital in the area that knows how a patient should be treated. Thank you."
-- Dennis S., Lafayette, LA
"The entire staff from pre-admissions to discharge was very warm and compassionate toward my 11 month old daughter, my husband and I. We felt very valued as patients in your facility. Thank you all!
-- Miranda M., Youngsville, LA
"The compassionate care, friendliness and attentiveness to my needs at your hospital during my stay were the best I've ever received at any hospital. Thank you for making my stay with you such a pleasant one. Everyone made me feel right at home - true Southern hospitality."
-- Martha H., Rayne, LA
"You have THE nicest facility and the nicest and most caring nurses. I was actually very impressed. I am a nurse practitioner and have worked as a nurse at many hospitals - yours is an example for the others to strive for. Congrats!"
-- Jessica L., Youngsville, LA
"On a scale of 1 to 10, your hospital is a 20! I've been in the hospital a few times, but never anything like Lafayette Surgical. Everyone who took care of me was so friendly and everything went smoothly - no waiting a long time like most other places. If I needed something, I called and the nurses came right away. They were so polite and treated me like royalty. Thank you, thank you, thank you!"
-- W. Harper II, Catahoula, LA
"Excellent hospital. The best we've ever been to in Lafayette."
-- Sam O., Lafayette, LA
"Unequivocally, the finest, kindest, most compassionate and considerate care I have ever experienced for myself or family members. The courtesies were extended to my husband and family members as well."
--Connie B., Lafayette, LA
"There is not one negative comment I could make. Everyone I came in contact with was courteous and professional. Questions were answered; requests were met. When friends compare horror stories of their hospital stays, I can counter with the exceptional experience I had at your facility. Thank you."
--Alfred D., Bordelonville, LA
"Your nursing staff was really exceptional. I was very impressed by Bob calling to check on me when I came home. Thanks."
--Stacy S., Kaplan, LA
"The hospital and staff are a thing of art. From the second you are greeted at the front door by smiling faces, to the most friendly, beautiful nurses, you have covered every aspect from A to Z, everything 100 percent. I just can't say enough - these folks know how to treat you."
--Bill U., Lafayette, LA
"The entire staff, including admit, lab, surgery and recovery, were very professional and caring people. It is a very nice and comfortable hospital. I would highly recommend this facility for the best healthcare anyone could possibly receive. Many thanks to Dr. Thomas Bertuccini and the entire staff at Lafayette Surgical Specialty Hospital."
--Michael C., Opelousas, LA
"Not too long ago, my brother had seriouos spinal problems which caused him debilitating and near crippling pain. Having no insurance, he seemed doomed to suffer for the rest of his life, and he was only 49 years old. Thanks to the generosity of Dr. Thomas Bertuccini and Lafayette Surgical Specialty Hospital, my brother received the surgery he desperately needed, without regard for his ability to pay. I can't express how grateful my family and I are for these wonderful people and their commitment to caring for people in need, as well as those who are able to pay. Bless you all!"
--Lena T., Youngsville, LA
"I cannot believe there is a place on this planet that is so well-managed, well-equipped and that has such well-educated, experienced personnel. Y'all took great care of me."
--Butch S., Hessmer, LA
"This was my second procedure in the last four months. During both stays, the staff was more than courteous and caring concerning my family and me. They anticipated every need and were ready to take care of it, before I even thought about it! If you ever need a patient spokesperson, I would be able to say wonderful things about Lafayette Surgical, from my heart."
--Jennifer L., Lafayette, LA
"I've had 11 surgeries in the last four years, and I've been in almost every hospital in Lafayette. The level of care I received at Lafayette Surgical was second to none. From the moment we walked in the door into that beautiful lobby and the smiling ladies at the front desk greeted us so warmly, I felt like I was in a luxury hotel, not a hospital. If I could talk to each and every one of your prospective patients, I'd tell them the whole story of my stay at your hospital:"
"The nurse, named Leslie, who stayed with me 'till I couldn't remember what the devil I was doing because of the drugs. She kept me laughing and calm."
"The incredible hero of an anethesiologist who met me before surgery, promised he would stay with me through the whole ordeal, and kept that promise."
"Your staff, who kept my family informed every step of the way, something that had NOT happened 10 days earlier at one of the city's better known, and larger hospitals. We were just floored by how well we were treated. THEN, we got a call from a member of the staff asking how I was doing a couple of days after the surgery. Again, we were astounded at the level of CARE you showed to me."
"I just want to thank everyone there for making a very stressful situation so wonderful for me and my family. Thank you from the bottom of my heart."
--R. Matthis, Lafayette, LA
"We had to travel a long way and it was worth it. We've been to a lot of hospitals and this was the best. Everyone was wonderful, so polite and sincere. It was a very pleasant experience. We've told all our friends about it."
--Mr. & Mrs. Michael G., Texarkana, TX
"My wife and I wanted to let you know what a wonderful experience your hospital provided for us. Surgery is a scary thing, and everyone there was so helpful and calming. It was refreshing to feel cared for from a hospital and not just like a number."
"As young parents with a child going through this for the first time, it was hard. Everyone we spoke with, from you in email, to the nurses, anesthesiologists, and even desk workers treated us with respect and caring. I think your hospital has really catered to the patients and their families with great success... If ever we are in need of a surgery again, Lafayette Specialty Surgical Hospital will be our #1 choice."
--Michael and Katrina C., parents of Julian